Saying the internet is disconnected but connected! Microsoft Q&A

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A technical support representative should be able to see exactly how many outages your address has suffered and exactly when those outages happened.



connection status shows disconnected

I still get that message, and thus can't access the files on my PC. Please cancel [Auto select channel including DFS channels], and select a different control channel, and then click Apply to save. Let me know if you have any follow up questions.I appreciate your time, patience and feedback through this process. Please have a good day, and thank you for Fix Outlook and Office 365 Errors 2025 consulting JustAnswer.com.

Reason #5—You’re having issues with your network cables



Band 5G-2Hz, cancel [Auto select channel including DFS channels]. Please refer to [Wireless Router] What is DFS (Dynamic Frequency Selection) and how does it work on ASUS router? Select a different control channel, and then click Apply to save. You can extend your Wi-Fi range by choosing a central and elevated spot for your router, or by using a Wi-Fi range extender.

connection status shows disconnected

[Troubleshooting] WiFi signal is often disconnected



You normally don’t need to use Device Manager to install them. The network cabling in your home can cause your internet connection to disconnect if it’s damaged, loose, or configured poorly. On the flip side, Outlook Stuck on Synchronizing Folders a slow internet plan may not be enough for a houseful of devices no matter what router you use. A 500Mbps plan is generally enough for five adults in one household. A congested network usually means you’re trying to do too much with too little.

connection status shows disconnected

Your modem is having issues



(2) Press the RESET button around 5~10 seconds, release the RESET button after the power LED light starts flashing. You can try adjusting the angle of the external antenna (e.g. 45 degrees, 90 degrees, etc.) to the optimal signal distance. (1) Supported channels of 2.4 GHz, 5 GHz and 6 GHz WiFi differ according to each country’s local law and restrictions. Please refer to [Wireless Router] How to improve wireless speed by setting Channel Bandwidth in Wireless Router to learn more. " tool below to discover your household’s ideal internet speed. When I restarted my router, my PC disappears (as it should) and then returns once my router was back up.

Saying the internet is disconnected but connected!



  • Manufacturers release updates to plug security holes, stomp out bugs in the code, and optimize performance.
  • Your router keeps a log of significant events on your network.
  • You can use a Wi-Fi analyzer app to see all the available channels and the usage on each, and then manually change the channel on your router or mesh system (if allowed).
  • Look for words like "failed," "malicious," or "attack." Google is your friend here—if you see anything suspicious, like the same entry popping up over and over, google it to see what’s going on.
  • Routers and mesh systems normally pick the best channel group in your area.


Coaxial and fiber cabling can be difficult to repair because of the specialized tools and skills required. Faulty cables are difficult to spot because the damage isn’t always obvious. Sometimes a technician is needed to diagnose the issue and make repairs. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. (3) Use the Quick Internet Setup (QIS) to setup your router again. And wait until the Power LED indicator and WiFi LED indicators are on again, you could try to enter the GUI of the router again.

Your device needs to update





An upgrade may be in order, too, like getting a router with a longer range or a mesh system. See our guide on how to extend your Wi-Fi range to learn more. You can see some background programs by clicking the up arrow in the lower left corner of the screen in the taskbar. Here are a few other things you can do to troubleshoot a faulty internet connection.



It can check if the modem is successfully checking in rebuild Outlook data file quickly and updating, that it’s still compatible, and that it’s properly registered. Channel Bandwidth will affect your wireless speed performance and signal stability. In default, the ASUS router will adjust the channel bandwidth automatically.

Reasons Why Your Internet Keeps Disconnecting and How You Can Fix It



While we definitely don’t recommend spending much time on the web unprotected, the best way to check if antivirus is causing your problem is to temporarily shut it off. Your antivirus could be conflicting with a program and blocking your internet connection. You may see a message saying, "The best drivers for your device are already installed." That’s not always the case. You may need to visit the network adapter manufacturer’s website and grab the latest drivers from there.
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