The heart of the internet

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With new services like fiber and 5G home internet, you may have a few more options than the last time you checked.



connection status shows disconnected

You may need to visit the network adapter manufacturer’s website and grab the latest drivers from there. You normally don’t need to use Device Manager to install them. On the flip side, a slow internet plan may not be enough for a houseful of devices no matter what router you use. A 500Mbps plan is generally enough for five adults in one household. A congested network usually means you’re trying to do too much with too little. To fix it, you need to decrease your internet usage, upgrade your router, or upgrade your internet plan.

Your device is on a crowded Wi-Fi channel



connection status shows disconnected

Manufacturers release updates to plug security holes, stomp out bugs in the code, and optimize performance. Our devices normally update automatically, but be sure they’re current before you spend any more time troubleshooting. "You get what you pay for" rings true for most of the routers we’ve tested. A budget router that can handle only two devices simultaneously can feel slow as snails next to one that can handle 12 simultaneously. Likewise, a router with a Gigabit Ethernet port is too slow for a 2Gbps internet plan. Some examples of things to avoid are placing your router underneath or behind metal furniture, right next to a tiled bathroom, or near a fish tank.

Check your router log



  • I have spent the day trying to figure what the issue is to no avail.
  • During the setup, I noticed that the yellow triangle was over the network connection, even though I am connected to the internet.
  • They can become overcrowded when too many networks use the same channel groups.
  • Some electronic devices, such as microwaves, garage door openers, and baby monitors can also interfere with your Wi-Fi signal causing slowdowns and disconnects.
  • Still, it’s worth checking for the latest update just to make sure.
  • In default, the ASUS router will adjust the channel bandwidth automatically.
  • Sometimes, giving your computer a clean networking slate can resolve strange disconnection issues and other hiccups that are difficult to diagnose outright.
  • If your internet disconnections stop, you’ve likely found your issue.


Kevin Parrish has more than a decade of experience working as a writer, editor, and product tester. His work has appeared in Tom’s Hardware, Tom's Guide, Maximum PC, Digital Trends, Android Authority, How-To Geek, Lifewire, and FixTechGuide support for Office 365 others. At HighSpeedInternet.com, he focuses on network equipment testing and review. There are many reasons why your devices disconnect from the internet. If you’re using Wi-Fi, a poor signal or interference may be the cause.



How can I extend my Wi-Fi range?



You’ll experience all sorts of internet problems if your modem fails to properly communicate with your internet provider. You can check for outages by using your provider’s app, FixTechGuide Outlook repair tutorial your account’s web portal, or by simply calling. Certain materials, like stone, metal, tile, and water are particularly hard on Wi-Fi signals. Try to avoid placing your router or devices in areas that force the Wi-Fi signal to pass through these materials.

Cannot connect to wifi. Network status says "off" and network cable "disconnected". I have tried everything. I did get





(3) Use the Quick Internet Setup (QIS) to setup your router again. And wait until the Power LED indicator and WiFi LED indicators are on again, you could try to enter the GUI of the router again. (2) Press the RESET button around 5~10 seconds, release the RESET button after the power LED light starts flashing. You can try adjusting the angle of the external antenna (e.g. 45 degrees, 90 degrees, etc.) to the optimal signal distance.



Hopefully, they can give you an estimate of when the service will be back to normal. Wi-Fi signals weaken over distance, so if you’re too far from your router, your internet may cut in and out as Wi-Fi struggles to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Anytime you have issues with your internet, always restart the modem or gateway first. It sits at the edge of your provider’s network, so it could be the root cause of your connection woes. If Wired Fix Outlook and Office 365 Errors 2025 devices can access to internet via modem, may refer to below trouble shooting steps.



I can go and watch Netflix or do whatever on my TV, and my PC is clearly connected. The fact it shows my PC on the TV by itself says they're both connected. I still get that message, and thus can't access the files on my PC. Please cancel [Auto select channel including DFS channels], and select a different control channel, and then click Apply to save.
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